• Technical Writer/Curriculum Specialist

    Job Locations US
    Posted Date 3 weeks ago(10/23/2018 5:40 PM)
    ID
    2018-1205
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Nuvolo is revolutionizing service management for the enterprise.  Our flagship enterprise asset management (EAM) platform allows customers and partners to embrace the transformational power of modern, cloud-based service management.  Built on ServiceNow, Nuvolo is designed to meet the growing demands of asset-intensive industries including healthcare, life sciences and manufacturing.  As an extension of our next-generation EAM platform, Nuvolo also provides a facilities and integrated workspace management (IWMS) capability across a broad range of industry sectors.  Our platforms deliver improved operational efficiency, higher service levels, better safety and lower costs. 

     

    As a Technical Writer/Curriculum Specialist at Nuvolo, you will be working closely with our global innovation team, under the supervision of the Director of Product Management. This role will be responsible for creating user and technical documentation and training curriculum for current and future products. 

     

    Candidates must possess excellent verbal and written communication skills and have experience creating content that conforms to mainstream manual of styles (Microsoft, Google Developer Documentation, etc.) Responsibilities include coalescing and transforming information into well formatted, easy to understand documents and guides for use by internal teams and customers. The ideal candidate has strong aptitudes for learning new subject matter quickly and maintaining an understanding of the larger business context. Candidates must have experience in curriculum development for training and Learning Management Systems content creation. An understanding of adult education and experience creating assessments and testing is required. Candidates should be open to additional responsibilities within the product management team as required and must maintain strong working relationships with colleagues.  The abilities to work collaboratively and meet demanding timelines are important in this role.

    Responsibilities

    • Work with the Innovation team members to gather, create, and rewrite feature, capability, and user documentation.
    • Create and edit user-interface text and online help to create clear and unambiguous meaning.
    • Analyze current platform documentation to improve usability and accuracy and make improvements.
    • Improve documentation by incorporating feedback from customers and internal users.
    • Design and develop learning programs in alignment with organization goals and training needs.
    • Consults with internal subject matter experts and customers to develop course content and training curriculum.
    • Create assessments and analysis to measure and identify ways to improve training efficacy.

    Qualifications

    • 4+ years of proven experience writing technical documentation for a software product company.
    • 2-4 years of proven experience creating curriculum and LMS content for adult education.
    • Demonstrated ability to translate technical concepts into content that is accessible to audiences with mixed levels of expertise.
    • Strong information management skills and personal organizational skills.
    • Excellent written and oral communication skills
    • Bachelor’s degree in Technical Writing, Communications or related field.
    • Experience with creating and managing content within a Learning Management System (LMS)
    • Self-driven, results oriented and motivated. 
    • Positive attitude with ability to adapt quickly.
    • Proven analytical and technical aptitude with excellent problem-solving skills.
    • Ability to own and self-manage daily tasks.

     

    Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. Diversity is a core value and we provide a welcoming environment for employees of all backgrounds and life experiences. We provide generous compensation, excellent benefits, E-shares option plan and the opportunity to be part of one of the coolest and fastest growing cloud companies in the industry.  Even choose to make a difference through our volunteering and community services initiatives. Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!

     

    Nuvolo is an equal opportunity employer

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