Nuvolo is revolutionizing service management for the healthcare industry. Our flagship enterprise asset management (EAM) platform allows healthcare providers to embrace the transformational power of modern, cloud-based service management. Built on ServiceNow, Nuvolo is designed to meet the growing demands of healthcare as an asset-intensive industry. As an extension of our next-generation EAM platform, Nuvolo also provides a facilities and integrated workspace management (IWMS) capability for healthcare providers. Our platforms deliver improved operational efficiency, higher service levels, better patient, employee and facilities safety and lower costs.
We are looking for Customer Success Representatives to interact with our customers and their end-users to gather feedback on our product usability. Nuvolo’s primary healthcare user community is comprised of Clinical and Facilities Engineers and key leaders in IT, Finance and Operations. The key objective is to be able to bring the customer feedback to improve our product and services and in the same token provide the solutions required for our customers to enable them to reach their goals. As a critical resource to the end user community, the Customer Success Representative will be responsible for actively listening, documenting feedback and requirements, and functional end user training delivered primarily remotely. The goal is to open up communication channels and facilitate rapid response on questions and issues during early stage deployment. This role will work closely with our Customer Care, Product Management and Innovation Teams to ensure a continuous feedback loop from our end user communities.
Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. Diversity is a core value and we provide a welcoming environment for employees of all backgrounds and life experiences. We offer generous compensation and benefits, including paid vacation, personal and sick days and an employer-matched 401(k) and incentive stock option plan. Define your own career path with flexible scheduling, better work-life balance and employer-sponsored training. Even choose to make a difference through our volunteering and community services initiatives. Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!
Nuvolo is an equal opportunity employer.