Business Analyst/Technical Writer

4 days ago
# of Openings
Information Technology


Nuvolo is revolutionizing service management for the enterprise.  Our flagship enterprise asset management (EAM) platform allows customers and partners to embrace the transformational power of modern, cloud-based service management.  Built on ServiceNow, Nuvolo is designed to meet the growing demands of asset-intensive industries including healthcare, life sciences and manufacturing.  As an extension of our next-generation EAM platform, Nuvolo also provides a facilities and integrated workspace management (IWMS) capability across a broad range of industry sectors.  Our platforms deliver improved operational efficiency, higher service levels, better safety and lower costs. 


As a Business Analyst - Technical Writer at Nuvolo, you will be working closely with our global innovation team, under the supervision of the senior quality assurance manager. This role will be responsible for gathering information about releases, sprints, features and functionality for current and previous releases.  Responsibilities also incudes transforming information into well formatted stories and documents to be used internally and shared with clients when needed. The ideal candidate has the ability to work on multiple projects simultaneously and translate business data into clear information that improves processes.  The right candidate will be open to additional responsibilities within the quality assurance team as required and will maintain strong working relationships with colleagues.  Strong decision-making skills and the ability to meet demanding timelines are important in this role.


  • Write and edit conceptual explanations, user stories and reference guides as technology and innovations needs evolve within the organization
  • Write clear and unambiguous user-interface text and online help
  • Create product documentation for end users and system administrators 
  • Research, write and ensure content accuracy for current and future releases of our platform
  • Analyze current platform documentation to determine usability and make improvements
  • Improve documentation by incorporating feedback from customers and internal users 
  • Proactively contribute to overall quality in an enterprise platform environment 
  • Work closely with the quality assurance team to create and maintain test documentation
  • Execute test responsibilities with minimal supervision when needed
  • Analyze results and work with innovation, product management and customer care teams
  • Ability to learn and research new concepts, ideas and technologies quickly
  • Ability to prioritize and execute tasks in a fast-paced environment
  • Ability to work in a team-oriented, collaborative environment 
  • Overlap hours with US Team in EST
  • Ability to work across time zones and be flexible


  • 2-4 years of proven experience writing technical documentation in English
  • 2-4 years of proven experience supporting and working with a services organization
  • 2-4 years of proven experience with agile development methodologies
  • Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
  • Familiarity with IT service management software (ITSM), PaaS and SaaS
  • Self-driven, results oriented and motivated 
  • Positive attitude with ability to adapt quickly
  • Proven analytical and technical aptitude with excellent problem-solving skills
  • Ability to own and self-manage daily tasks
  • Excellent written and oral communication skills
  • Bachelor’s degree in computer science or technology majors


Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. Diversity is a core value and we provide a welcoming environment for employees of all backgrounds and life experiences. We provide generous compensation, excellent benefits, E-shares option plan and the opportunity to be part of one of the coolest and fastest growing cloud companies in the industry.  Even choose to make a difference through our volunteering and community services initiatives. Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!


Nuvolo is an equal opportunity employer


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed