Implementation Specialist

2 weeks ago
# of Openings
Information Technology


Nuvolo is revolutionizing service management for the enterprise.  Our flagship enterprise asset management (EAM) platform allows customers and partners to embrace the transformational power of modern, cloud-based service management.  Built on ServiceNow, Nuvolo is designed to meet the growing demands of asset-intensive industries including healthcare, life sciences and manufacturing.  As an extension of our next-generation EAM platform, Nuvolo also provides a facilities and integrated workspace management (IWMS) capability across a broad range of industry sectors.  Our platforms deliver improved operational efficiency, higher service levels, better safety and lower costs. 


As a senior member of our global implementation team, the Senior Implementation Specialist will assist in implementing our growing portfolio of EAM platform modules, built on ServiceNow.  You will leverage a strong background in ServiceNow ITSM and utilizing Nuvolo’s global services delivery model. 



  • Participate in the configuration of industry leading EAM platform
  • Configurations of various EAM modules within the platform including clinical, facilities, manufacturing, security, integrated workplace management (IWMS) and portal
  • Act as EAM platform system administrator, programmer or analyst
  • Services implementation leveraging core knowledge of ServiceNow Platform and ITSM
  • Technically lead the development of plans, roadmaps and blueprints to enable customer transition from legacy environments to a Nuvolo-ServiceNow-based organization with a modern platform, enhanced functionality and cloud infrastructure to support the long-term cost and efficiency objectives for our customers
  • Demonstrate ability to earn high level of customer satisfaction on all EAM implementations
  • Be accountable for quality of delivery of all technical deliverables on the EAM platform
  • Take a vital role in planning and managing customer discovery and assessment activities  
  • Effectively define a high-level customer program and action plans for transformation activities  
  • Identify opportunities to drive more value from successfully implementing our Nuvolo-ServiceNow-based platform modules within our customer’s environment through strategies for business performance improvement and innovation 
  • Provide our customers and partners leadership and continuity beginning in pre-sales and continuing throughout the services delivery process for the length of the implementation engagement 
  • Ability to take ownership for the success of a subscription software implementation


  • Strong knowledge of SDLC methodologies such as Waterfall, Agile and Scrum 
  • Experience in ServiceNow scripting and web technologies including XML, HTML, JAVA Script, AJAX, CSS and HTTP/S
  • Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
  • Demonstrated enterprise architecture skills, especially in enterprise system management and ITSM space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward 
  • 5+ years of experience in IT infrastructure and application development space 
  • Hands-on experience in customer facing services delivery
  • 4+ years of relevant experience in ITSM tools such as ServiceNow and BMC Remedy 
  • Bachelor’s or master's degree in computer science or a related discipline
  • ITIL V3 foundation, ServiceNow System Administrator and ServiceNow Implementation Specialist certified
  • Ability to handle multiple and competing priorities simultaneously 
  • Ability to develop and achieve clear, realistic, and challenging goals that are aligned with targeted business results 
  • Self-motivated and able to lead and excel in a high-pressured environment 
  • Experience developing growth strategies and related marketing material for ITSM, cloud and other infrastructure-related technologies or services
  • Ability to operate and deliver independently without significant oversight 
  • Ability to innovate and identify innovation opportunities while engaging with customers around business processes and solutions
  • Strong written and verbal communications skills


Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. Diversity is a core value and we provide a welcoming environment for employees of all backgrounds and life experiences. We provide generous compensation, excellent benefits, E-shares option plan and the opportunity to be part of one of the coolest and fastest growing cloud companies in the industry.  Even choose to make a difference through our volunteering and community services initiatives. Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!


Nuvolo is an equal opportunity employer


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