DevOps Engineer

2 weeks ago
# of Openings
Information Technology


Nuvolo is revolutionizing service management for the enterprise. Our flagship enterprise asset management (EAM) platform allows customers and partners to embrace the transformational power of modern, cloud-based service management.  Built on ServiceNow, Nuvolo is designed to meet the growing demands of asset-intensive industries including healthcare, life sciences and manufacturing.  As an extension of our next-generation EAM platform, Nuvolo also provides a facilities and integrated workspace management (IWMS) capability across a broad range of industry sectors.  Our platforms deliver improved operational efficiency, higher service levels, better safety and lower costs. 


Nuvolo is currently seeking a DevOps Engineer with strong ServiceNow experience to join our Pune-based Technical Support Engineering Team.   


The DevOps Engineer will be responsible for managing and resolving the most challenging issues for Nuvolo’s technical support team on behalf of our customers and partners. Specific activities include but are not limited to the following:

  • Client support - 60%
  • Client services - 20%
  • Proof of concept - 10%
  • Quality assurance - 5 %
  • Internal IT support - 5 %


The successful candidate will be able to quickly gain an understanding of the Nuvolo EAM Platform, built on ServiceNow. This role requires strong inter-personal and technical skills. The DevOps Engineer must able to work outside of normal business hours including evening and holiday shifts as well as occasional weekend on-call rotation.  Those we hire will be trained and mentored in the required technologies as appropriate by our senior staff and will work to support a growing base of customers globally. 


In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot difficult technical issues
  • ServiceNow Certified System Administrator
  • Minimum 2 years working in a ServiceNow environment
  • Bachelor’s degree in information systems or related field preferred
  • Must have experience installing, implementing or maintaining one (or more) of the following:
  • LDAP or active directory
  • Email infrastructure
  • Data extraction technologies (e.g. JDBC, ODBC)
  • Any bidirectional, automated integration between two systems
  • Working knowledge of the components in a web applications stack
  • Experience writing or debugging object oriented code - Java preferred
  • Experience in one or more scripting languages - JavaScript, Python, Perl, Unix Shell or Windows
  • Experience administering Linux, Unix or Microsoft Server
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues
  • Flexible to work in shifts



To be successful in this role, you will need the following skills:

  • A fundamental understanding of ITSM, ITIL or CMDB
  • Experience diagnosing performance degradation
  • TCP/IP and networking knowledge
  • Must able to work outside of normal business hours including shifts on evenings and holidays as well as rotation for occasional on-call weekend schedule


Nuvolo provides competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. Diversity is a core value and we provide a welcoming environment for employees of all backgrounds and life experiences. We provide generous compensation, excellent benefits, E-shares option plan and the opportunity to be part of one of the coolest and fastest growing cloud companies in the industry. Even choose to make a difference through our volunteering and community services initiatives. Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!


Nuvolo is an equal opportunity employer



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